Avaya Course

course overview

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This Instructor Led course (iLT) is designed for individuals responsible for the implementation and support of Avaya Contact Center Select 7.0.

Delivered in a classroom setting with remote access to lab equipment, Avaya Contact Center Select Implementation and Support consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.Upon completion students are prepared to complete the ASPS – 5003 Avaya Contact Center Select Test.


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Skills Gained

Key objectives for this course include the ability to:

  • Describe the Avaya Contact Center Select, its components and the integration requirements and configuration with IP Office.
  • Set up the Avaya Contact Center Select (after configuring the IP Office) including all needed components.
  • Describe how to use the Ignition Wizard, understand User and Data provisioning and the administration of supervisor and agents in modifying configured data.
  • Recognize on how to use the reporting features of the Avaya Contact Center Select.
  • Describe the Multimedia functionality in the Avaya Contact Center Select.
  • Understand ACCS Scripting with the Orchestration Designer, the Sample Applications and Variables.
  • Recognize the different methods for maintenance and troubleshooting, get familiar with the database and its backup


Recommended Knowledge:

Avaya Learning recommends students complete the Avaya IP Office curriculum prior to this Avaya Contact Center Select curriculum.

Additional Information:

For additional information about this offer contact Avaya Learning Support.


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SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

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