Avaya Course

course overview

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This five-day Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution.


Each participant will leave with a recognised certificate


  • Key objectives for this offer include the ability to:
  • Review the function of the Avaya Aura Collaboration Application products.
  • Identify common issues and symptoms associated with the Avaya Aura Collaboration Applications.
  • Perform a walk-through of case scenarios for multiple issues and diagram the call flows.
  • Use the troubleshooting methodology and applicable tools to analyze, interpret, and resolve issues for the Avaya Aura Collaboration Application products.

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.